Eric Smiley FBHS

Privacy Policy

Data Protection

The General Data Protection Regulation (GDPR) is a European privacy law that took effect on May 25, 2018.

GDPR applies not just to European companies. The new regulation applies to every company that can potentially process EU nationals’ data. This means that every company in the world, regardless of its location, is subject to GDPR. No matter where your company stores or processes personal data, it must comply with GDPR guidelines.

GDPR grants people more extensive control over their personal data. Specifically, the new law gives people the right to access, correct, delete, and restrict the processing of consumer data, and it also sets strict guidelines for user consent.

This website collects and processes personal data in a compliant manner.


We will treat all personal data as private and confidential. Nothing about a client’s contact details will be disclosed to anyone, other than in four exceptional cases permitted by law. These are:

* where we are legally required to do so. For example, to comply with money laundering regulations, and to help stop criminals using financial products or services to launder money. Some acts of parliament oblige us to disclose information about our customers to certain bodies with statutory powers.
* where there is a duty to the public to disclose.
* where disclosure is required to protect our interest (this will not be used as a reason for disclosing information about you for marketing purposes).
* where disclosure is made at your request or with your consent.

Use of Email

Should you decide to send us email, you should remember that messages sent over the Internet are not 100% secure and you should therefore think very carefully before including any information of a confidential nature. For our part, we will respect the confidentiality of your information and will limit the content of any email we create to reflect the security limitations that currently exist within the Internet environment.

Your Rights and Privacy

Under the Data Protection Act our clients have the right to access the information we hold about them. The act allows us to charge a £10.00 fee for this service. If anything is inaccurate or incorrect, please let us know and we will correct it immediately.

If you do not want to receive unsolicited mail from other companies, you can prevent this by registering with the Mail Preference Service. In addition the Telephone and Fax Preference Services enable you to object to receiving unsolicited marketing phone calls or faxes from other companies. To register, simply telephone the appropriate number below:

* Mailing Preference Service: 0207 291 3310
* Telephone Preference Service: 0207 291 3320
* Fax Preference Service: 0207 291 3330

For more details about all the preference services, please see the Direct Marketing Associations website at: